What is AODA Customer service training and why it is important?

The Accessibility for Ontarians with Disabilities Act 2005 is a law that aims to make Ontario completely accessible to people with disabilities by the year 2025. It's called the AODA. Further, the Integrated Accessibility Standards Regulation is a law that the provincial government has made under the Accessibility for Ontarians with Disabilities Act. There are 5 Accessibility Standards in this regulation. Further, each of which is meant to make things easier for people with disabilities in important parts of daily life.

Why AODA customer service training is Important? 

Employees who go through AODA training learn about how accessibility affects people with disabilities and what they can do about it. Often, we believe of impairments as either visible or physical. However, they can be both. Further, AODA includes all types of disabilities, both physical and non-physical. This includes mental health and learning disabilities, as well as other types of disabilities.

Employees who go through AODA-specific customer service training learn how to give good support to the person of all abilities, no matter how they are. When you meet someone who can't see, always tell them who you are when you meet them. Also, talk to them, not to their guide or service animal. If you have to leave, tell the person. If someone has a mobility disorder, you don't have to say who you are, but you must never touch their tools without their consent.

 Who needs accessible customer service training?

 Those that require training include the following:

• Contractors
• Volunteers
• Agents
• Workers

Every person who works for a company and talks to the public or other people as a company representative must get customer service training from the AODA. For example, some people who work with the general public or other people are:

• Guest services personnel or Receptionists
• Salespersons
• Host and Servers in restaurants

 

In addition, some workers don't have to deal with the public in their jobs. However, in real life, a few of these workers, like security officers or cleaning staff, have to deal with the public daily. Because these workers need to be taught.

Moreover, people who are in charge of making, accepting, or checking customer service policies, practices, or procedures, must be trained. For instance, some people who work on policy development are:

• A manager is a person who writes up procedures for the company.
• Anyone who helps to change old policies
• Directors who approve all regulations before their business implements them

 When do Workers require training?

After their hiring, workers should be taught how to do their job as quickly as possible. Workers also need to be trained when their employers change their AODA customer service policies. Another rule: All businesses and government agencies with more than twenty employees have to keep track of when they train their staff. There must be a record of how many workers are getting training and when the training did take place. 

Conclusion

It is not only the law, but it provides various benefits to your organization as well as your employees. AODA training gives workers skills, knowledge, and confidence when working with people with disabilities. Changing paces founded by Trish Robichaud is pioneer in designing and implementing AODA customer service training in Ontario. For any accessible customer service training needs, feel free to connect with their team.